Privacy Policy

Effective Date: January 4, 2025

At Elite 360 Innova Healthcare, your privacy is important to us. This privacy policy outlines how we collect, use, store, and protect your personal information when you interact with us online or in person at our New Jersey facility.

Privacy Policy - the basics

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, home address, date of birth, etc.
Health Information: Medical history, treatment preferences, and health conditions to ensure safe and effective care.
Payment Information: Credit/debit card details or other payment methods for billing purposes.
Website Usage Data: Information collected automatically when you visit our website, such as IP addresses, browser type, and cookies.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: Scheduling appointments, conducting consultations, and administering treatments.
Communication: Sending appointment reminders, follow-ups, and important updates about our services.
Billing and Payment: Processing payments, issuing receipts, and managing refunds or adjustments.
Marketing: Sending promotional offers, updates on new services, and event invitations (with your consent).
Compliance: Ensuring compliance with legal, regulatory, and health-related obligations.

3. How We Protect Your Information

We implement strict security measures to protect your personal information, including:

Secure storage of physical records in locked cabinets.
Encrypted digital records and firewalls to protect electronic data.
Restricted access—only authorized staff can access your information as needed for service purposes.

Despite our efforts, no system is completely secure. However, we continuously monitor and improve our security practices to safeguard your information.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following limited situations:

With Service Providers: Third-party providers that assist us in delivering services (e.g., payment processors).
Legal Compliance: If required by law, court order, or government request.
Emergency Situations: In case of medical emergencies or safety concerns where disclosure is necessary.

We ensure that any third parties we work with adhere to strict confidentiality and privacy standards.

5. Your Privacy Rights

As a client of Elite 360 Innova Healthcare, you have the right to:

Access Your Information: Request copies of your personal data and medical records.
Update or Correct Information: Request corrections to inaccurate or outdated information.
Request Data Deletion: Ask us to delete your personal information, except where required by law or necessary for ongoing services.
Withdraw Consent: Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

6. Retention of Information

We retain your personal information for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once the information is no longer needed, it is securely deleted or destroyed.

7. Use of Cookies and Tracking Technologies

Our website may use cookies to improve user experience and collect anonymous site usage data. You can disable cookies through your browser settings, although this may affect the functionality of certain features on our website.

8. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes by updating the policy on our website and indicating the date of the most recent revision.